ToysRUs Store Policy

TOYSRUS PRICE MATCH POLICY (updated October 15, 2023)

Price match

From Oct 9, 2023–Dec 24, 2023 we will Price Match the following brick-and-mortar and online retailers:

  • Amazon.ca – item must be both sold and shipped by Amazon.ca
  • Walmart Canada– item must be both sold and shipped by Walmart.ca
  • Mastermind Toys
  • Indigo/Chapters/Coles
  • Canadian Tire
  • Loblaws/Provigo/Real Canadian Superstore/Shoppers Drug Mart
  • Hudson’s Bay/Zellers

We will Price Match items subject to the following conditions:

  • The items must be identical, as determined by product name, appearance, and UPC.
  • The customer must present a current competitor’s website, or print or digital ad, showing the price to be matched and the effective date – photos of in-store prices will not be considered.
  • The competitor in question must have the identical item in-stock and available for immediate sale from the listed retailer.
  • Price Match cannot be applied to marketplace or other third-party vendor prices.
  • Price Match cannot be applied to purchases made before October 9, 2023, or after Dec 24, 2023.
  • Price Match cannot be combined with any other Toys “R” Us offer, including coupons.
  • Where a Price Match is applied after purchase, the customer must present their original Toys “R” Us receipt; the difference will be refunded by the same method of payment within 14 days of the original purchase.

Price Match excludes the following items:

online exclusive offers; limited or minimum quantity items; limited time offers; bundled offers; percentage discount offers; rebates or free/bonus offers; offers; advertising errors/misprints; close-outs; liquidations or clearances or rain cheques.

Price adjustment

If you find a lower price on our web site, instore or print, we will do a price adjustment.

  • We will offer a price adjustment if we lower the price for the item you bought within 30 days of the purchase date with the original receipt.
  • The item must be identical.
  • We do not offer price adjustment on other retailer’s price.

Our price adjustment policy DOES NOT apply to the following:

  • Offers with limited quantity/door crashers
  • Advertising errors and/or misprints
  • Special Sale prices including Online only offers, Black Friday, Cyber Monday, Friends and Family or Boxing Day/Week
  • Rebates or free/bonus/gift card offers
  • Coupons/Saving cards
  • Bundled offers
  • Clearance items

How to request a Price Adjustment:

In-store purchases: Please bring your original receipt to your local store. Note that store staff cannot make price adjustments for online purchases.

Online purchases: Please submit your price adjustment request here. Note that your credit may take up to 10 days to process after the item has shipped.

If your item was cancelled and you locate the item in one of our Stores, simply present a copy of the cancelation email along with the email confirmation showing the original online price and we will process a price adjustment at store. You can also place a new order once the item becomes available and submit a price adjustment. This is valid up to 6 months from the order date.

If the item you are requesting a Price Adjustment on has had a previous offer included on it, including a coupon, then the adjustment will be based on the price paid and not the original price prior to any deduction.

We reserve the right at any time to reject, correct, cancel, or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Return & exchange policy

Holiday Returns and Exchanges Policy:

Purchases made as of September 1st, 2023 may be returned until January 31st, 2024.

RClub Member purchases may be returned until January 31st, 2024 or 90 days from purchase date.

Receipt is required for refund or exchange based on the details of our current Return Policy.

  • Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below.
  • R Club™ Members are eligible for an extended Policy and may Return or Exchange within 90 days of the purchase date with the original receipt and proof of membership, except as stated below.
  • For a Return or Exchange, all products must be unopened, unused in original packaging, in resalable condition and with the original receipt.
  • We do not accept Returns without the original receipt.
  • No Returns or Exchanges on clearance (price ending in 8), gift cards, 3rd Party gift cards, trading cards, digital downloads and helium tanks.
  • Collectibles are FINAL sale.

Baby Products

  • Return & Exchange Policy applies, except as stated below.
  • Baby Registrants are eligible for an extended Policy and may Return or Exchange within 90 days from the Registry Event date (not the purchase date) with the original receipt, except where stated below.
  • No Returns or exchanges on car seats and Travel systems.
  • We take the safety of children seriously and want to ensure you receive a product that had no potential of having been compromised. For this reason, we are not allowing returns of car seats and travel system. If there is a defect with the item, please contact the manufacturer directly.
  • For hygienic reasons, maternity undergarments, bras, maternity support belts, breast pump and potties that have been opened cannot be returned.

Electronics

  • Return & Exchange Policy applies, except as stated below.
  • All electronics must be returned in original, factory sealed, unopened package for a Return or Exchange.

Seasonal Products

  • Return & Exchange Policy applies, except as stated below.
  • Manufacturer defects for swing sets, inflatable bouncers, trampolines, and battery-operated vehicles will be handled directly by the Manufacturer.
  • No Returns or exchanges on Halloween costumes and accessories.

Shipping Fees

  • Shipping charges are non-refundable.

Refund Method

  • If your original payment was Paypal, or you have a gift receipt, your refund will be applied using a Toys”R”Us Canada merchandise credit.
  • Otherwise, your refund will be applied using your original method of payment.

Flyer ads

How to find an item in our advertisements online:

Most items printed in our advertisements are available online. You can easily find the item online by entering the product number or product name in the search box located at the top of every page on our site. The product number is a five or six-digit number noted on the ad next to the item. Example: 441775 or “Sophie the Giraffe”.

Some pricing may vary between online to instore.

To view our online flyer, click on the “R Flyer” located at the top of the page.

You can also shop our sale items by clicking “Deals” and find other good deals in our “Clearance” sections located at the top of the page.

Electronic and environmental handling fee

ECO Fees (or the EHF – Electronic and Environmental Handling Fee) are fees collected on behalf of the provincial government. This is not a tax. The amount of the fee varies depending on the item and the province sets the fees annually. Toys”R”Us must remit the fee to the provincial government. The fee is used to encourage the reuse and recycling of electronics and it is currently being collected, where required.

Toys”R”Us collects this fee for the following items:

  • All personal/portable image, audio, and video devices
  • Cameras
  • Radios, Stereos, and speakers
  • Baby Monitor
  • Other products as required based on provincial legislation.

If a product is returned to a store and refunded, the EHF is also refunded.

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