Staples Store Policy
Does Staples have a Price Match guarantee?
Yes we do. If you find a lower advertised price on an in-stock, new identical item from an Authorized Canadian dealer, now or within 14 days of your purchase, just show us the price and we will match it
If our competitor has a bonus offer with an item that we carry, we will match the competitor’s price and provide the identical bonus item where possible.
If our competitor offers a free gift card with an item that we carry, we will match the competitor’s price and provide the same valued gift card. We do not match tender, such as gift card discounts, with our competitors.
For Internet and delivered purchases, the competitor must have the item in stock on its Web site and next-day shipping and handling fees will be added to the competitor’s price to make a fair comparison against our price. If no shipping and handling charges are readily available in the advertisement, a flat fee of $15 will be added to the competitor’s price. Additional shipping charges apply to some towns in Canada. Our Store Managers and Call Centres can help you determine these costs.
An identical item is a product with the same manufacturer and model number. An Authorized Canadian dealer is a retailer that the Canadian manufacturer willingly sells to (typically, unauthorized dealers do not offer legal Canadian warranties and/or packaging). The Price Match Guarantee does not apply to refurbished items or demos.
An advertisement is defined as a copy of a current Canadian dated advertisement, original register receipt, catalogue page or competitor Web page.
From time to time, our catalogue, Internet and store prices might temporarily not match due to printing press deadlines. If this happens, you will get the lowest price of the three.
We reserve the right to limit quantities sold to an individual customer and we are not able to supply businesses looking to resell product to the end consumer. The Price Match Guarantee does not apply to competitors’ or Staples® advertising that states “limited quantities,” “clearance,” “close-outs,” “bankruptcies” or special events (e.g., Boxing Week, Black Friday). We do not match typographical errors in competitors’ advertisements. OEM, Government and Educational prices may be excluded. Prices do not include applicable taxes and/or eco-fees. We reserve the right to modify the terms of our Price Match Guarantee from time to time.
Learn more about our Price Match Guarantee here. When placing an order online, price match is available by calling 877-360-8500. For an in-store price match, please see an associate at our customer service desk at your local Staples retail store. This policy is subject to change without notice.
Which items does Staples price match?
We price match almost everything we sell. The item must be identical, including model number, components and warranty. The item must be in stock and available for purchase at that price from an authorized reseller, whose authorization we reserve the right to verify. For wireless phones and other items with a service plan, only in-store purchases are eligible for price match. The plan, provider and other terms must be the same. Products and services purchased online at our mobile phone sales and service site are not eligible for price match.
Are there any items and services that aren’t available for price match?
We don’t price match to competitors’ or our own local special events (e.g., door crashers, grand opening, anniversary, clearance, timed sales or liquidation sales). We don’t price match our EasyTech services, our third-party providers’ products and services (e.g., custom printing) or items sold on auction sites, taxes, warranties, typographical errors, gift cards or merchandise credits.
How do Staples coupons and rebates contribute to the Staples price match?
All coupons and rebates (including Staples dollars off, gift checks, and mail-in rebates, and instant savings) are deducted from the price of the Staples product when calculating a price match.
When calculating a price match, we’ll deduct any available Staples coupons and/or Staples Rebates (dollars off, instant savings, and mail-in rebate) from the Staples price to arrive at a net price. For example, if you buy an item from us for $200, and there is a $20 instant savings, the net price is $180. If another company’s price is $180 or more, the price match will not be approved as the Staples price is equivalent or better. Another example: If you buy an item from us for $159 and you have a coupon for $25 off a $100 order, as well as a $20 mail-in rebate, the net price is $114. If another company’s price is $110, your price match savings would be $4.
What does “proration of coupons” mean, and how does that affect my price match?
Proration of coupons means that the dollars-off coupons (e.g., Staples coupons, rewards, gift checks) are proportionally deducted from the prices of items in an order.
The prorated discount from all coupons on the order will be used when calculating Staples’ price. The application of coupons can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.
Will Staples match a competitor’s price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?
If a competitor offers a product that comes with an instant rebate, mail-in rebate, gift check/gift card, or similar discounts, we will not take these discounts into account. If a competitor offers a product that comes with a free or discounted item, and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and will not take the free or discounted item into account.
Are delivery charges included in the price match?
This depends on whether your Staples.ca order will receive free shipping and whether the competitor’s order offers free shipping.
If your Staples.ca order will receive free shipping and the competitor’s order will receive free shipping, we will price match the product without considering shipping charges. If your Staples.ca order will receive free shipping and the competitor order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match. If your Staples.ca order does not receive free shipping, and the competitor’s order offers free shipping, we will deduct the Staples shipping charge from the competitor’s price, so that the Staples Price Matched item total is the same as what the competitor is selling the product for.
Are quantities limited on Price Matched products?
We may limit the quantity we sell of the Price Matched item, particularly if the other company has set a limit. In addition, we reserve the right to limit quantities sold to a customer.