Customer feedback is important to any company or business! We as consumers have more influence than you may think on what a company sells and how they make product decisions.
If you genuinely love their products, or you’d really like to give one of them a try, send them a message or give their hotline a call! Happy and loyal customers are what every business needs to succeed. They’ll often thank you by sending you a coupon to keep buying their products, or to sway you to buying theirs instead of one from a competing company.
On the other hand, if you’ve had a negative experience with a product, it’s equally important to let the company know about it. It might be a manufacturing defect that will also affect others, or it could be a properly made product that consumers are not enjoying. Either way, companies need our feedback to ensure their products are safe and they’re what we all expect as customers. If you’ve been unhappy with one of their products for any reason, be sure to contact them as well. To keep you buying their products in the future, many companies will offer you some form of reimbursement to compensate you the money that you’ve spent on faulty or disappointing product. They will almost always prefer to make it right with you, rather than lose you as a customer over it in the long-term.
It can pay to speak up!